Support Policy
- To get a pre-purchase advice, you may post in the theme’s forum
- To get a response more promptly, you are recommended to use our Ticket-system
- We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.
- Please, note We do not support queries if you do not have a purchase code.
- Item support does not include:
How to use our Support System
Axiom technical support is always there to assist their users
with all their technical questions regarding Axiom products.
- In the ‘Item Details’ there is a clickable banner ‘Support Sys’ using which you are getting into tickets.
- Or you may simply use this link axiom.ticksy.com
- Enter your purchase key and register in the system
- To avoid confusing, please use for Support System your own ThemeForest login
- Fill out the ticket form
